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Kansas State University


ResNet Help Desk
Derby 133A
Manhattan, KS 66506
(785) 532-2711

Hours:
Mon - Fri: 8 AM - 8 PM
Sat - Sun: 1 PM - 5 PM
Jardine Help Desk
Jardine Building 7 Manhattan, KS 66506
(785) 532-1338

Hours:
Mon - Thur: 3 PM - 7 PM
Fri: 3 PM - 5 PM
Email: resnet@k-state.edu
Remote Support:
Remote Support Client

Tip:

How To

How to Connect to Wireless

How to Connect to Ethernet

How to Connect to Hall Printers

How to Update Microsoft Windows 2000/XP

How to Update Microsoft Windows Vista

How to Update Mac OS X

How to Update Trend Micro Anti-Virus

How to Connect to Wireless

The k-state.net wireless network requires a WEP key. This is available here by entering your eID username and password.

Once you have obtained the wireless key, try and connect to the network (k-state.net). When you try to connect your computer will prompt you for the wireless key. Simply type the key you obtained into the prompt and you will have access to the k-state.net wireless network.

How to Connect to Ethernet

Connecting to the Internet for the First Time

  • Open your web browser. If you are not taken there automatically, go to http://access.k-state.edu.
  • This page needs to register your MAC address in order to authenticate your computer on the network. This process need only be done once for each machine you own.
  • Follow the instructions to complete the Bradford registration process.  This process may take several hours depending on the state of your machine.

Note: If after repeated attempts you are unable to connect, call 2-2711 for assistance.

Configuring TCP/IP for Windows 2000/XP

  • Right click on "My Network Places."
  • Click "Properties."
  • Right click on "Local Area Connection."
  • Click "Properties."
  • If TCP/IP appears in the list box, skip down two lines. If not, do this: click Install => Protocol => Microsoft => TCP/IP.
  • Click OK until you are back at the Local Area Connection Properties window.
  • You should have both the Ethernet Adapter and TCP/IP lines in the window.
  • Double-click on the TCP/IP line in the list box.
  • Select "Obtain IP automatically."
  • Select "Obtain DNS server automatically."
  • Click OK and continue to click OK until all windows are closed.
  • Windows 2000 users will be asked to reboot. Do so.
  • Windows XP users will not have to reboot.

Configuring TCP/IP for Linux

  • First make sure that TCP/IP is properly installed. TCP/IP is installed by default in most Linux distributions.
  • Log in as root (or su to root), and at the console, type "dhcpcd eth0."
  • Networking is now configured.

Configuring TCP/IP for MacOS 7.6-9.x

  • Select Apple menu => Control Panels => TCP/IP.
  • In the TCP/IP settings window, click the "Connect Via" drop-down menu and select "Ethernet."
  • Click the "Configure" drop-down menu and select"DHCP."
  • Close the window, and when prompted, save the configuration.
  • Restart your computer.

Configuring TCP/IP for MacOS X 10.x

  • Select Apple menu => System Preferences.
  • Double-click the "Network" icon.
  • In the "Show" drop down menu select "Built-in Ethernet."
  • In the "Configure" drop down menu select "DHCP."
  • Exit the System Preferences. Ethernet should now be configured.

Microsoft Internet Explorer Setup

  • Right click on the Internet Explorer Icon and select "Properties."
  • This will bring up a window with lots of tabs on top. Click on the "Connections" tab.
  • Look at the box that says "Dial up Settings." It is a white box near the top of the page. If there is anything in the box, check the bubble underneath the box that says "Never Dial a Connection."
  • Next click on the button above the "Dial up Settings" box that says "Setup."
  • Click on the bottom bubble, "I connect through a Local Area Network." Click on "Next" at the bottom of the window.
  • On the next screen select again the bottom bubble, "I connect through a LAN." Click on "Next" at the bottom of the window.
  • On the next screen make sure all of the boxes are UNCHECKED and select "Next" at the bottom of the window.
  • On the next screen click the "No" bubble for setting up an Internet mail account. Click on "Next" at the bottom of the window.
    • This should be your last screen. Leave the box checked if it already is and click on "Finish" at the bottom of the window.

How to Print to the Front Desk Printers

Please Note that there will be a 10 ¢ charge for every page printed to the laser printers. (Note: In these instructions you will see words in italics, these will represent a button or menu that needs to be clicked on. Also you will see words in bold these will be commands or information that you will need to type.)

  1. Click on the Start button, and then up to Settings, and then over to Printer.
    Once the Printers window is open, you will need to click on Add Printer. It should look like this:

    After this window comes up, click on Next >.
  2. You should then get a window that looks similar to this, on this window you want the radio button to be on Local Printer, then click Next >.

  3. Next you will get this screen and you will need to select Create a new port and the type is Standard TCP/IP as shown below. Click Next >.

  4. This window will apear then. Select Next >.

  5. Enter the appropiate DNS name for your hall in the Printer Name or IP Address field. Click Next >.

    For example, to specify the DNS name for the printer in Boyd, enter hdsps-boyd.housing.ksu.edu in the 'Printer Name or IP Address' field.

    (Refer to the table below for the correct DNS name for your hall)

    Boyd hdsps-boyd.housing.ksu.edu
    Ford hdsps-ford.housing.ksu.edu
    Goodnow hdsps-goodnow.housing.ksu.edu
    Haymaker hdsps-haymaker.housing.ksu.edu
    Marlatt hdsps-marlatt.housing.ksu.edu
    Moore hdsps-moore.housing.ksu.edu
    Putnam hdsps-putnam.housing.ksu.edu
    Smurthwaite hdsps-smurth.housing.ksu.edu
    Van Zile
    hdsps-vanzile.housing.ksu.edu
    West hdsps-west.housing.ksu.edu

    port

  6. Next click Finish.
    finished

  7. Next you will need to select the driver for the printer. The Manufacturer is Hewlett-Packard and the Printer is HP LaserJet 4240 PCL 6.

    (Since the printer is newer than the one Windows has locally installed, you would need to click 'Windows Update' for windows to get an update)


    Click Next >.
    install

  8. Name the printer and select if you want it as your default printer or not. Click Next >.
    stuff

  9. Make sure Do not share this printer is selected. Click Next >.


  10. Select No when asked if you want to print a test page. Click Next >.


  11. You have installed the printer. Click Finish.
    completewizard
    To print to the printer that you just created, simply select this printer when it comes time to print.

Updating Microsoft Windows 2000/XP

1. Click on Start > All Programs > Windows Update

startmenu

2. Windows Internet Explorer will come up with the Windows Update site.

3. Click on Custom.

custom

4. Select all updates from the side menu.

select

5. Install all updates

reviewandinstall

6. Accept the EULA.

eula

7. You may have to restart your computer when the process is complete.

restart

8. Repeat until no updates remain to complete the process.

complete

Updating Microsoft Windows Vista

1. Click the start button on the bottom left corner of the screen.

2. On the start menu select "All Programs" and click the "Windows Update" entry. The following Window will pop-up.

3. Click “Check for updates” in the left pane of the window. Windows update will check for updates, and turn the green box in the main window yellow or red and display a button that says “Install Updates” if there are any updates available.

4. If updates are available, click "Install Now" in the yellow or red box that appears in the "Windows Updates" window.

5. Restart if necessary and repeat this process until no further updates are found.

Note: If optional updates are available that will not automatically install, there will be text on the right side of the window that says “View Optional Updates” which you can click, select, and install any optional updates.

Updating Mac OS X

  1. From the Apple menu, choose Software Update... .

    osx
    Apple menu in Mac OS X 10.5 Leopard

  2. Mac OS X 10.3.x only: Click the Check Now button.
  3. Software Update checks for available updates. In the Software Update window, select the items you want to install, then click Install. Usually, you should install all available updates.
  4. Enter an administrator account name and password when prompted.
  5. After installation finished, restart the computer if a restart is required.

You can repeat these steps to see if more updates are now available. Because some software updates are prerequisites for others, you may need to repeat these steps several times to complete the software update sequence.

Note: Mac OS X 10.5 Leopard can automatically run Software Update checks in the background and let you know when an update is available for your computer.

How to Update Trend Micro Anti-Virus


1. Right click on the blue Trend Micro Icon on the Task Bar.

trendright

2. Click on Update Now

3. Click on Update Now on the new screen that appeared.

updatenow

4. Click on Close when the process is complete.

completetrend