ResNet FAQ

General Questions

Wireless Questions

Gaming Device Questions

Mobile Device and Phone Questions

General Questions

Q. What is ResNet?

A.ResNet is the network support group that provides assistance to students living in the residence halls and Jardine Apartments at K-State.

ResNet can assist you with network registration, connection issues, and general technical support for your computer, printer, or gaming device. ResNet does not administer or control access to the K-State network. The primary function of ResNet is to provide IT support for students and staff under Housing and Dining Services.

We do not control phone or cable services. We also do not support Webmail, K-State Online, or K-State eIDs. For information on those services, please see below.

Q. Who do I contact for phone service or cable television?

A. Please contact Computing and Telecommunications Services to activate these services.

Q. I can't login to KSU Webmail or K-State Online. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) with these issues.

Q. I am having issues with my eID. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) for assistance with eID issues.

Q. Do I need to bring a computer to K-State?

A. Having a computer is highly suggested, but not required. There are computer labs available in the residence halls and around campus.

Computer labs with network access are located in every residence hall, including Smurthwaite Leadership/Scholarship House, and are for exclusive use by residents of that hall. Computer labs are also located near the Kramer Academic Resource Center (ARCK) and the Derby Academic Resource Center (DARC). You must use your eID and password to login to computers in the labs.

A key to each lab may be checked out from the front desk upon presenting and leaving a valid KSU ID card with the staff at the desk. Computers are checked out on a first-come, first-serve basis. Priority use of computers will be given to academic work. Before using the computer, check to verify that all the equipment is in good condition and report any damages immediately to avoid being held responsible.

Q. I'm buying a new computer, what are your recommendations?

A. K-State's 2010-2011 computer recommendations may be found on the K-State Computer Recommendations page.

Check with your academic department for further information on what specifications your computer may need. We require that you have a computer with a legal copy of a supported Operating System.

Q. What operating systems does K-State support?

A. We support Windows XP, Windows Vista, Windows 7, Linux, and Mac OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard).

Q. Why does BitTorrent or other Peer 2 Peer (P2P) software not work?

A. As K-State's network is provided primarily as an academic resource, Peer 2 Peer (P2P) applications and file sharing are strictly prohibited.

This type of network activity has been prevented from functioning on the K-State network. Any user found engaging in this type of activity will be blocked from network access. If blocked, you may have your internet privileges revoked among other possible academic, criminal, civil, and legal sanctions. Examples of prohibited P2P software include (but are not limited to): LimeWire, BearShare, uTorrent, BitComet, and Transmission.

Q. Do I need to purchase a hub or router?

A. Hubs are available for check out free of charge from ResNet. You must use a hub provided by ResNet. Any additional networking equipment or devices are strictly prohibited.

Prohibited network devices include, but are not limited to, personal hubs, routers, switches, NAT devices, and servers. Use of any prohibited device will result in being blocked from network access.

Q. Where can I check out a hub?

A. You may check out a hub from the font desk of your hall during move in, or from the ResNet Help Desk in Derby 133A at any time.

Q. Where can I get an Ethernet cord?

A. You may purchase an Ethernet cord from Quick Cats, the Union Computer Store, and other locations.

Q. What information should I keep incase my computer or moblie device is stolen?

A. Serial numbers and MAC addresses can be helpful in locating stolen devices.

Keep a record of all serial numbers and MAC addresses of your technology devices in a separate location, such as a flash drive, printed pictures, or a printed file, so that you will have this information should your computer or device go missing.

Wireless Questions

Q. How can I connect to the k-state.res wireless network?

A. Obtain the wireless key by logging in here with your eID and password.

Once you have obtained the wireless key, try and connect to the network. When the connection dialog comes up it will prompt you for the wireless key. Simply type the key you obtained into the prompt and you will have access to the k-state.res wireless network. Please see How to Connect to Wireless for more information.

Q. Where is wireless internet available at K-State?

A. Wireless is available around most locations on campus.

Wireless network hotspots include the Jardine Apartments, residence halls, the K-State Student Union, Hale Library, and most other buildings on campus. A complete list of wireless locations on campus can be found here.

Q. What type of wireless is supported?

A. The A/G bands are active, however the B band is disabled.

Any device utilizing a B-Only wireless adapter will not work on the K-State network within the residence halls or Jardine Apartments. The B band was disabled in order to improve wireless quality for the large number of users in the residence halls.

Gaming Device Questions

Q. What gaming devices are supported?

A. The XBox 360, PS3, Wii (with LAN adapter), DSi, and DSi XL are supported on the K-State network.

Q. Why doesn't my Wii work on the wireless network?

A. At this time the Wii's firmware and the Cisco wireless access points utilized at K-State are not compatible.

However, you may purchase a Wii Lan Adapter and connect through the Ethernet connection in your room or apartment.

Q. Why won't my PSP or DS work on the wireless network?

A. The Sony PSP and Nintendo DS and DS Lite use a B-Only wireless adapter that is incompatible with our network.

However, the Nintendo DSi and DSi XL should work on the wireless network after registration is completed.

Mobile Device and Phone Questions

Q. What smartphones and mobile devices are supported for registration on wireless?

A. Android, Blackberry, iPad, iPhone, iPod Touch, Palm, Palm Pre, Zune, Zune HD

Q. What kind of Vonage phone can I register?

A. At this time, only the D-Link VTA phone adapter can be registered. The Vonage V-Portal phone adapter IS NOT able to be registered.

Q. Why is my particular Vonage device unable to be registered?

A. Many Voange phones have a built in router that makes them unable to be registered due to the router function being considered a prohibited device on the K-State network.