ResNet FAQ
What is ResNet?
How can I get on the k-state.net wireless network?
Where at K-State is Wireless available?
What gaming devices do you support?
Why does my Wii not work on the wireless network?
How do I connect a game device to the network?
Why can I only access K-State web sites?
Why do you need to register?
What is Bradford?
What does it cost to connect?
Do I need a computer?
What operating systems do you support?
Why does BitTorrent or my other Peer to Peer software not work?
Do I need a hub or router?
Where can I get a hub?
Where can I get an Ethernet cord?
I'm buying a new computer, do you have any suggestions?
Who do I contact for phone service or cable television?
I can't login to KSU Webmail or K-State Online. What should I do?
I am having issues with my eID. What should I do?
I think my computer has a virus, what should I do?
| Q. What is ResNet? |
| A. ResNet is the network support group that provides assistance to students living on campus in the dorms and Jardine Apartments at Kansas State University. We also provide support to Housing and Dining departmental staff at the University. We can help you setup your computer, printer, or gaming device, help you with network registration, assist with network issues and troubleshooting, and provide general technical assistance for a wide range of things and needs. We do not control the network or their associated settings. Also, we do not control of who gets disabled on the network. |
Wireless
| Q. How can I get on the k-state.net wireless network? |
A. Obtain the wireless key by loging in here with your eID and password.
Once you have obtained the wireless key, try and connect to the network. When the connection dialog comes up it will prompt you for the wireless key. Simply type the key you obtained into the prompt and you will have access to the k-state.net wireless network.
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| Q. Where is wireless available at K-State ? |
A. The wireless network is available at most locations on campus.
Wireless network hotspots include the Jardine complex, all Residence halls, the Union, Hale Library, and most other buildings on campus. Wireless locations for other parts of campus can be found here.
K-State Housing and Dining Servies is the first and only Big 12 university to have 100 percent complete wireless coverage in the living environments.
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Game Devices
| Q. What gaming devices do you support? |
| A. We support the XBox, XBox 360, PSP, PS3, and PS2 on our network. |
| Q. Why does my Wii not work on the wireless network? |
A. At this time the Wii's firmware and the Cisco access points are not compatible.
We appologize for the inconvenience of not being able to use your Wii on the wireless network. Rest assured, we are looking into ways to remedy this for you. |
| Q. How do I connect a game device to the network? |
| A. To register your game device, please go to access.ksu.edu and click on the "Game Device" link. |
Registration
| Q. Why can I only access K-State web sites? |
A. This is because you are not registered on the network. To register to the network go here.
You must register your computer to the K-State network to be able to view websites outside of local K-State campus pages. |
| Q. Why do you need to register? |
A. Mandated registration increases the security of the network. This helps prevent widespread virus proliferation.
Online registration of student computers is required to gain full access to the computing resources of K-State and the World Wide Web. Registration of student computers requires acceptance of the User Agreement, Residential Networking technology policies, and the K-State Technology Usage Policies.
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| Q. What is Bradford? |
A. Bradford is a network registration program chosen by Kansas State to help keep the network secure.
Bradford checks to make sure that your operating system and your anti-virus definitions are up to date. Bradford provides many features to help make your computing expierence as safe as possible.
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| Q. What does it cost to connect? |
| A. There is no longer a seperate fee charged for network and internet connectivity. This service is included as part of your housing contract charges.
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General Computer FAQ
| Q. Do I need a computer? |
A. Having a computer is suggested, but not required at Kansas State. There are computer labs available for use in every residence hall.
Networked computer labs are located in each residence hall, including Smurthwaite Leadership/Scholarship House, and are for exclusive use by residents of that hall. Computer labs located in the Kramer Academic Resource Center (ARCK) and the Derby Academic Resource Center (DARC) are available to all hall and Jardine apartment residents.
A key to each lab may be checked out at the front desk upon presenting and leaving a valid KSU ID card with the staff working at the desk. Computers are checked out on a first-come, first-serve basis. Priority use of computers will be given to academic work. Prior to using the computer check to verify all the equipment is in good condition and report damages immediately to avoid being held responsible for losses.
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| Q. What operating systems do you support? |
| A. We support Windows 2000, Windows XP, Windows Vista, Linux, and Mac OS X 10.3 - 10.5.
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| Q. Why does BitTorrent or my other Peer to Peer (P2P) software not work? |
A. K-State's network service is provided primarily as an academic resource so Peer to Peer is disabled on the network and is strictly prohibited in the IT Policies agreement..
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| Q. Do I need a hub or router? |
| A. Currently, we only allow authorized hubs to be used on our network. We will allow you to check them out, at any time after you move into your residence, free of charge from the ResNet office.
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| Q. Where can I get a hub? |
| A. You may check out the hubs from the font desk of your dorm during move in, or you may stop by the ResNet office in Derby 133A to check one out.
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| Q. Where can I get an Ethernet cord? |
| A. You may purchase an Ethernet cord from Quick Cats, the Union Bookstore, Walmart, Best Buy, and other locations.
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| Q. I'm buying a new computer, do you have any suggestions? |
A. We suggest that you have a computer that has a 10/100baseT Ethernet card and a legal copy of a supported Operating System.
Check with your Majors department office for further information on what specifications your computer may need. Or go to this link to see K-State's general recommendations: K-State Computer Recommendations
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General FAQ
| Q. I think my computer has a virus, what should I do? |
| A. Update your Anti-Virus Software, unplug your computer from the internet, run a virus scan. After completing these steps contact ResNet as soon as possible.
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