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Housing and Dining Services

Frequently Asked Questions

General Questions

What is ResNet?
Who do I contact for landline phone service or cable television?
I can't log in to K-State Webmail or K-State Online. What should I do?
I am having issues with my eID. What should I do?
Do I need to bring a computer to K-State?
I'm buying a new computer, what are your recommendations?
Why does BitTorrent or other Peer-to-Peer (P2P) software not work?
Do I need to purchase a hub or router?
Where can I get an Ethernet cord?
What information should I keep in case my computer or mobile device is stolen?

Wireless Questions

Where is wireless Internet available at K-State?

Gaming Device Questions

What gaming devices are supported?

Mobile Device and Phone Questions

What smartphones and mobile devices are supported for registration on wireless?
What kind of VOIP (voice-over-IP) device can I use?

Problems and Solutions

General Questions

Can ResNet just do the registration process for me?

Antivirus Problems

What do I do if TrendMicro finds a virus while it is installing?
My old antivirus software will not uninstall. What do I do?
I already bought a copy of Trend Micro, the same antivirus software the university uses. Is this OK?

Frequently Asked Questions

General Questions

Q. What is ResNet?

A. ResNet is the Residential Networking help desk that provides assistance to students living in the residence halls and Jardine Apartments.

ResNet can assist you with network registration, connection issues, and general technical support for your computer, printer, phone or gaming device. The primary function of ResNet is to provide IT support for students and staff under Housing and Dining Services.

ResNet does not control landline phone or cable service, Webmail, K-State Online or K-State eIDs. For information on those services, please see below.

Q. Who do I contact for landline phone service or cable television?

A. Please contact Computing and Telecommunications Services to activate these services. 

Q. I can't log in to K-State Webmail or K-State Online. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) with these issues. 

Q. I am having issues with my eID. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) for assistance with eID issues.  

Q. Do I need to bring a computer to K-State?

A. There are computer labs available around campus, but may have varying hours of operation. Use your eID and eID password to log in to lab computers.

Q. I'm buying a new computer, what are your recommendations?

A. K-State's current computer recommendations may be found on the
K-State Computer Recommendations page. Check with your academic department for further information on what specifications your computer may need. We require that you have a computer with a legal copy of a supported Operating System.

Q. Why does BitTorrent or other Peer-to-Peer (P2P) software not work?

A. As K-State's network is provided primarily as an academic resource, Peer 2 Peer (P2P) applications and file sharing are prohibited. Examples of prohibited P2P software include uTorrent and eMule.  

Q. Do I need to purchase a hub or router?

A. Hubs may be checked out free of charge from ResNet. Any additional networking equipment or devices are strictly prohibited. Prohibited network devices include routers, NAT devices, and servers. Use of any prohibited device will result in being blocked from network access.

Q. Where can I get an Ethernet cord?

A. You may purchase an Ethernet cord from the ResNet Help Desk, the Union Computer Store, and other locations. 

Q. What information should I keep in case my computer or mobile device is stolen?

A. It's a good idea to keep a record of all serial numbers and MAC addresses of your technology devices in a separate location.

Wireless Questions

Q. Where is wireless internet available at K-State?

A. Wireless is available across most locations on campus, including all campus residences.

Gaming Device Questions

Q. What gaming devices are supported?

A. The XBox 360, XBox One, PS3, PS4, Wii (with LAN adapter) and WiiU are supported on the K-State network via an ethernet connection only. They also can access the unencrypted “KSU Guest” wireless network, but network speeds and latency will likely be poor. Please note that all existing consoles are unable to use the WPA2-Enterprise encryption level on the “KSU Housing” and “KSU Wireless” wireless networks. The XBox consoles have known issues with multiplayer gaming on campus; we recommend the PS4 instead.

Mobile Device and Phone Questions

Q. What smartphones and mobile devices are supported for registration on wireless?

A. Most Android, iOS and Windows Mobile devices are supported.  

Q. What kind of VOIP (voice-over-IP) device can I use?

A. We have tested the Ooma “Telo” and Vonage VOIP adapters successfully. Please note that devices that include a wireless router capability will have to have wireless routing disabled.

Problems and Solutions

General Concerns

Q. Can ResNet just do the registration process for me?

A. ResNet is here to assist you when experiencing problems. Due to high demand on IT resources during the first few weeks of the semester, we recommend that you begin the process on your own, and contact ResNet if you have any questions or problems.

Antivirus Problems

Q. What do I do if TrendMicro finds a virus while it is installing?

A. Before TrendMicro will install, it does a preliminary scan of your computer for any viruses. If a virus is detected and cannot be automatically removed, please contact the ResNet Help Desk for assistance.

Q. My old antivirus software will not uninstall.

A. If you are unable to remove previously installed antivirus through the Windows Control Panel, contact the ResNet Help Desk for assistance. 

Q. I already bought a copy of Trend Micro, the same antivirus software the university uses. Is this OK?

A. The K-State version is still required. K-State uses a special corporate version of Trend Micro Antivirus, which allows the IT team to monitor viruses seen on campus, as well as giving the ability to push out emergency patches if there is a virus outbreak. The K-State antivirus software is Trend's top-of-the-line corporate version, and is typically superior to a version that you might purchase at a retail store.