Computer and Internet Help
Welcome to the Residential Networking (ResNet) Help Desk
We are the technical support help desk for students living in the residence halls and Jardine Apartments at K-State. Our goal is to make your technology experience throughout the school year as smooth and seamless as possible. We can assist you with network registration, connection issues, computer virus removal, and general technical support for your computer, mobile device, printer or gaming device.
ResNet Help Desk
ResNet Help Desk Hours
Monday through Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: 1 to 5 p.m.
Kramer Reception Desk Hours for Spring 2016
Monday: 1 to 5 p.m.
Tuesday: 1 to 4 p.m.
Wednesday through Friday: 1 to 5 p.m.
Network Registration Update for Fall 2015
Make the K-State network registration process go faster by preparing your computer for network access before you arrive. Network registration is necessary to help ensure that both your computer and the K-State network remain secure. You can prepare your computer from any off-campus location by completing the outlined steps on our registration page on the computer you plan to bring this fall.
Having Problems? Create a Service Ticket!
If you are encountering problems, visit our Online Help Site at and submit a service request. Before entering a ticket, please refer to the FAQs and Troubleshooting page on our website, as solutions to many common problems hae already been posted.
Xbox One Versus Other Game Consoles
If all other factors are equal, the Xbox One seems to have more networking problems than other gaming consoles, which may influence any purchasing decisions you may make. The PlayStation 4 and the WiiU have greater compatibility with campus networks.
Pharos Remote Printing for PC and Mac
The Pharos printing system for remote printing has been upgraded for faster printing and better security. As of March 18, 2015, please update the Pharos driver to print from your own computer. Print costs are still 5 cents per page.
Apple Screen Sharing/Chromecast/Roku Stick
Screen sharing to an Apple TV does not work in campus residences. Similarly, Chromecast and Roku Stick streaming devices will not work in campus residences (and most places on campus).