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Computer and Internet Help

Welcome to the Residential Networking (ResNet) Help Desk

We are the technical support Help Desk for students living in the Residence Halls and Jardine Apartments at K-State. Our goal is to make your technology experience throughout the school year as smooth and seamless as possible. We can assist you with network registration, connection issues, computer virus removal, and general technical support for your computer, mobile device, printer, and gaming device.

Contact Us

ResNet Help Desk

Kramer Dining Center, 156C  

785-532-2711

ResNet Help Desk Hours

Office Hours
Monday through Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: 1 to 5 p.m.
Closed all university holidays

ResNet News                    

Network Registration Update

Make the K-State network registration process go faster by preparing your computer for network access before you arrive. Network registration is necessary to help ensure that both your computer and the K-State network remain secure. You can prepare your computer from any off-campus location by completing the outlined steps on our registration page on the computer you plan to bring.

Recommendations for the 2019-2020 Academic Year
  • Screen-casting and screen-sharing devices: In order to cast to a device on campus, you must register your device; be sure to select the “AirGroup” checkbox, and connect it to the KSU Guest network. Examples include Apple TV AirPlay and the Google Chromecast. 
  • Do not bring a wireless router! They interfere with our network and there is no purpose in having it.
  • Wireless printers can be registered and connected to the KSU Guest network in order to print wirelessly. Make sure to enable “AirGroup” when registering the printer.
  • Install Microsoft Office! This is already free for students. Learn how to install.

If you encounter problems, visit our Online Help Site and submit a service request. Before entering a ticket, please refer to the FAQs and Troubleshooting page on our website, as solutions to many common problems have already been posted.

Papercut Printing for PC and Mac

Refer to the How-Tos for instructions to connect your computer to the campus printers.