1. K-State home
  2. »Housing and Dining Services
  3. »Resources
  4. »Residential Networking
  5. »Troubleshooting and FAQs

Housing and Dining Services

Frequently Asked Questions

General Questions

What is ResNet?
I can't log in to K-State Webmail or K-State Online. What should I do?
I am having issues with my eID. What should I do?
Do I need to bring a computer to K-State?
I'm buying a new computer, what are your recommendations?
Why does BitTorrent or other Peer-to-Peer (P2P) software not work?
Do I need to purchase a hub or router?
Where can I get an Ethernet cord?
What information should I keep in case my computer or mobile device is stolen?

Wireless Questions

Where is wireless Internet available at K-State?

Gaming Device Questions

What gaming devices are supported?

Mobile Device and Phone Questions

What smartphones and mobile devices are supported for registration on wireless?

Problems and Solutions

General Questions

Can ResNet just do the registration process for me?

 


Frequently Asked Questions

General Questions

Q. What is ResNet?

A. ResNet is the Residential Networking help desk that provides assistance to students living in the residence halls and Jardine Apartments.

ResNet can assist you with network registration, connection issues, and general technical support for your computer, printer, phone or gaming device. The primary function of ResNet is to provide IT support for students and staff under Housing and Dining Services.

ResNet does not control landline phone or cable service, Webmail, K-State Online or K-State eIDs. For information on those services, please see below.

Q. I can't log in to K-State Webmail or K-State Online. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) with these issues. 

Q. I am having issues with my eID. What should I do?

A. Please contact Information Technology Assistance Center (iTAC) for assistance with eID issues.  

Q. Do I need to bring a computer to K-State?

A. There are computer labs available around campus, but may have varying hours of operation. Use your eID and eID password to log in to lab computers.

Q. I'm buying a new computer, what are your recommendations?

A. K-State's current computer recommendations may be found on the
K-State Computer Recommendations page. Check with your academic department for further information on what specifications your computer may need. We require that you have a computer with a legal copy of a supported Operating System.

Q. Why does BitTorrent or other Peer-to-Peer (P2P) software not work?

A. K-State's network is provided primarily as an academic resource, Peer 2 Peer (P2P) applications and file sharing are prohibited. Examples of prohibited P2P software include uTorrent, Transmission, and qBittorrent.

Q. Do I need to purchase a hub or router?

A. Hubs may be checked out free of charge from ResNet. Any additional networking equipment or devices are strictly prohibited. Prohibited network devices include routers, NAT devices, and servers. Use of any prohibited device will result in being blocked from network access.

Q. Where can I get an Ethernet cord?

A. You may purchase an Ethernet cord from the ResNet Help Desk, the Union Computer Store, and other locations. 

Q. What information should I keep in case my computer or mobile device is stolen?

A. It's a good idea to keep a record of all serial numbers and MAC addresses of your technology devices in a separate location.

Wireless Questions

Q. Where is wireless internet available at K-State?

A. Wireless is available across most locations on campus, including all campus residences.

Gaming Device Questions

Q. What gaming devices are supported?

A. The XBox 360, XBox One, PS3, PS4, Wii, Wii U, and Nintendo Switch are supported on the K-State network. Please note that you will need to use the wireless network connection for consoles to use them on the gaming network or register them as a personal device which allows them on KSU Guest.

Mobile Device and Phone Questions

Q. What smartphones and mobile devices are supported for registration on wireless?

A. Most Android, iOS and Windows Mobile devices are supported.    

Problems and Solutions

General Concerns

Q. Can ResNet just do the registration process for me?

A. ResNet is here to assist you when experiencing problems. Due to high demand on IT resources during the first few weeks of the semester, we recommend that you begin the process on your own, and contact ResNet if you have any questions or problems.